Strategic Points Group: Buying Homes: Resolving problems that might arise

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A typical house contains more than 3,000 different parts. Thousands of components must be assembled with skill to form the new product you will call home.

Unfortunately, it would be unrealistic to expect your new home to be perfect. Even the finest built homes are likely need a some corrections. Most problems are corrected routinely by the builders or their representatives. If a non-routine problem arises, should you follow certain procedures to correct the situation? Many builders require complaints to be in writing and will respond to telephone complaints only in emergencies.

Use the following guidelines when writing your letter:

Include your name, address, and telephone numbers.
Type the letter if possible. If not, use printing or handwriting that is very easy to read.

Keep the letter brief and to the point, but include relevant details.

State what you want done and how soon you expect the problem to be resolved.

Send all relevant document copies regarding the problem.

Keep a copy of the letter for yourself.

Before you write a letter to your builder, familiarize yourself with your warranty coverage. If problems develop after the warranty has expired, the builder is not required to fix it under the terms of your written warranty. Items such as major appliances, may be covered by manufacturers' warranties and are not the responsibility of the builder.

Always go to the builder with your complaints. Don't send letters to lawyers, government agencies, builders associations or any other third parties before you have given your builder a reasonable chance to resolve the problem. Interference from outsiders can sometimes impede the handling of complaints. Also, sending angry, rude, threatening letters or e-mail is not likely to expedite your case. Such letters usually do less good than harm.

Contact outsiders only if you have no progress with your builder. Lawsuits can be very expensive and time consuming and should be attempted only as a last resort.

In the event of an impasse, contact the local home builders association. If your builder is a member, they may have a system for examining and resolving construction complaints without a court battle The builders association may be able to help both sides to reach an agreement. However, a builders association does not have the legal authority to compel either side in a dispute to do anything.

Most builders are seeking customer referrals and repeat buyers. They want you to be satisfied with their services. If problems develop, remain calm and approach your builder in a reasonable manner. By following the points outlined above, chances are that you will be able to resolve the problems.

Try these other related FAQ sections:


			New Mortgage

			Refinance

			Home Equity

			Debt Consolidation

			Construction

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